• Q1
    How do I book a holiday with InterChoice

    Have a look at our holidays selection on line then call our friendly Reservations Team. We are open from 09.00 to 17:30 Monday to Friday.

  • Q2
    Who is responsible for my luggage on holiday?

    As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

  • Q3
    When do I need to pay my holiday balance?

    The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 8 weeks before departure for all holidays featured within our brochure. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

  • Q4
    How does the excursions work that are included in your holidays?

    Our brochures and itineraries are put together many months prior to your holiday departure, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

  • Q5
    Are there tea/coffee making facilities available in your holiday hotels?

    All hotels that we feature in our holiday programme include full tea making facilities.

  • Q6
    Do your coaches have toilets and air conditioning?

    Yes,all  the holidays featured in our 2017 brochure will be operated by a modern executive standard coach including onboard WC air conditioning and regular comfort breaks.

  • Q7
    How can I pay my deposit and balance?

    Call one of our team members we accept payment by debit,credit card and cheque. you can even pay directly into our account or visit us in person.

  • Q8
    How much luggage can i take with me on my holiday?

    Your luggage must be restricted to one medium-sized suitcase weighing no more than 20 kilograms (44 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your own personal hand luggage.

  • Q9
    What do i need to do if i have a special request?

    If you have any special requests, we will do our best to help but we cannot guarantee that they will be fulfilled, they are just a request. If your request is imperative to the enjoyment of your holiday, please inform one of the members of our reservations staff at the time of booking however, we cannot accept a booking on the basis of a request being guaranteed. General confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until they are specifically confirmed by us in writing.

  • Q10
    Do i need holiday insurance?

    It is a condition of booking a holiday with us that you take out a comprehensive travel insurance policy that includes sufficient medical cover for your needs as well as personal injury and repatriation cover to get you home should you not be fit to return as scheduled on our itinerary. Unfortunately, we cannot be liable for your repatriation costs in these circumstances. Should you decide not to purchase our travel insurance, any that you obtain elsewhere must offer cover as comprehensive as ours; for holidays to Europe, Ireland, the Isle of Man and the Channel Islands we will ask you to sign an indemnity document to confirm.

  • Q11
    i am a single traveller do i have to pay a supplement?

    It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying however some hotels do not charge or only charge a small amount. This is of course subject to availability.

  • Q12
    Do you carry wheelchairs and walking aids?

    Yes we can but you must pre-book them when you book your holiday. However, due to weight and space restrictions we can only accommodate a maximum of two wheelchairs or walking aids on the coach, either collapsible wheelchairs or collapsible walking frames or one of each; the maximum weight of any aid must not exceed 15kg. Confirmation that you have booked space for a wheelchair or walking aid will be advised on our confirmation to you. We reserve the right not to carry any walking aids that are not pre-booked. 

  • Q13
    What time can I check in to the room?

    Check in time would be from 3pm and you need to vacate your room by 10am

  • Q14
    Can I take my pet on holiday with me?

    If you travel on one of our holidays by car we do have some pet friendly Hotels that we can recommend. Most Hotels don't accept dogs,with the exception to registered guide dogs.

  • Q15
    What type of breaks do you offer?

    Weekend Breaks

    • Two night weekend break starting on Friday
    • Three night weekend break starting on Friday

    Midweek Breaks

    • Two night Midweek break starting on Monday*
    • Two night Midweek break starting on Wednesday*
    • Four night Midweek break starting on Monday

    8 Day Breaks

    All of our breaks include Dinner, Bed and Breakfast 

  • Q16
    Who can i contact if i have any further questions?

    If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:

    Phone 0845 1303 321 (Monday - Friday 9am - 5pm)

    Customer Services 01902771411 (Monday - Friday 9am - 5pm)

    Email You can also email our support team using the contact us link.

    Writing The Old Mill 44 Berry Street Wolverhampton WV1 1HA

  • Q17
    Is my money safe with InterChoice?

    Your money is in safe hands

    When you book with InterChoice you are secure in the knowledge that we are trading in compliance with the EC Package Travel Regulations (PTR) and under UK law. We ensure that we protect all your money with Protected Travel Services (PTS) to provide you with the highest level of financial protection in the Travel Industry. PTS provides you with complete protection from the point that you book your holiday through to the point when you return.You can enjoy every holiday booked with InterChoice Holidays knowing that you have 100% financial protection and full peace of mind at all times. We only use your money for your holiday! All money we collect from you is paid directly into an independently controlled trust account we arrange all payments for your holiday to go direct from the trust account to the suppliers. These payments are checked and authorised by the independent trustees

    The Trust Account Solicitors and accountants have always had to hold their customers money in trust accounts. The principle is very simple; it is your money so your travel company should hold it separately and not use it to run their business.

    InterChoice are contractually bound to pay any money they receive from our customers into the trust account. All card payments taken by PTS clients can only be paid into the trust account.

    For more information on how your money is protected please contact us on 0207 190 9988 or ask@protectedtrustservices.com for further details.